Global Certificate in Support Automation for Global Teams
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โข Global Service Desk Operations
โข Multi-Channel Support Strategies
โข Cross-Cultural Communication for Support Teams
โข Ticketing Systems and Processes
โข Global Knowledge Management for Support Automation
โข Remote Support Technologies and Tools
โข Service Level Agreement (SLA) Management in Global Teams
โข Data Privacy and Security in Global Support Automation
โข Performance Metrics for Global Support Automation
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EntryRequirements
- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- NotAccreditedRecognized
- NotRegulatedAuthorized
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
- OpenEnrollmentStartAnytime
- TwoThreeHoursPerWeek
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