Certificate in Interviewing: Unlocking Customer Value

Name: Certificate in Interviewing: Unlocking Customer Value
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The Certificate in Interviewing: Unlocking Customer Value is a comprehensive course designed to equip learners with essential skills for career advancement. This program emphasizes the importance of effective interviewing techniques in understanding customer needs and unlocking business opportunities.

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AboutThisCourse

In today's competitive industry, understanding customer needs and behavior is crucial for any business to succeed. This course provides learners with the necessary skills to conduct insightful interviews, analyze customer data, and make informed business decisions. It also covers modern interviewing methods, ethical considerations, and cultural sensitivity, ensuring that learners can operate in a global business environment. By completing this course, learners will be able to demonstrate their ability to conduct effective customer interviews, analyze customer data, and communicate their findings to stakeholders. This will not only enhance their career prospects but also contribute to their organization's success. With a Certificate in Interviewing: Unlocking Customer Value, learners will be well-positioned to make a meaningful impact in their careers and the industry at large.

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CourseDetails

• Understanding the Importance of Customer Interviews
• Preparing for Effective Customer Interviews
• Establishing Rapport and Building Trust with Interviewees
• Active Listening and Non-Verbal Communication Techniques
• Asking Open-Ended and Probing Questions
• Identifying Customer Needs, Pain Points, and Motivations
• Uncovering Opportunities for Value Creation
• Analyzing and Documenting Interview Insights
• Developing Actionable Recommendations Based on Interview Findings

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN INTERVIEWING: UNLOCKING CUSTOMER VALUE

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London School of International Business (LSIB)

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05 May 2025

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