Executive Development Programme in Social Media Crisis Communication and Issue Management

Name: Executive Development Programme in Social Media Crisis Communication and Issue Management
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The Executive Development Programme in Social Media Crisis Communication and Issue Management is a certificate course designed to empower professionals with the skills to handle and mitigate digital crises. In an era where brand reputation can be tarnished in minutes, this programme is more important than ever.

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AboutThisCourse

Learners will gain a deep understanding of social media monitoring, crisis communication strategies, and issue management, equipping them with the ability to protect their organization's reputation in the digital landscape. The course is tailored to meet the demands of today's fast-paced digital world, providing learners with practical skills and strategies that can be applied immediately in their careers. By the end of the course, learners will have the essential skills and knowledge required to manage and mitigate social media crises, making them invaluable assets in their organizations and opening up opportunities for career advancement.

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CourseDetails

• Social Media Crisis Communication: An Overview
• Understanding Social Media Platforms for Crisis Management
• Developing a Social Media Crisis Communication Strategy
• Monitoring and Evaluating Social Media for Crisis Signals
• Stakeholder Engagement and Communication in Social Media Crises
• Legal and Ethical Considerations in Social Media Crisis Communication
• Implementing Issue Management in Social Media Crises
• Case Studies: Successful Social Media Crisis Communication
• Crisis Simulation Exercises for Social Media Teams
• Evaluating the Effectiveness of Social Media Crisis Communication Programs

CareerPath

The **Executive Development Programme in Social Media Crisis Communication and Issue Management** is a comprehensive course designed for professionals seeking to enhance their skills in managing crises and issues on social media platforms. With the increasing importance of online reputation management and the rise of social media, having a solid understanding of these concepts is essential for top-level executives. In this programme, participants will learn the following key skills: * **Social Media Crisis Communication (35%)** - This skill focuses on managing communication strategies during a crisis on social media platforms. Participants will learn how to monitor social media conversations, respond to customer complaints, and mitigate potential damage to the company's reputation. * **Issue Management (30%)** - Issue management is the process of identifying, analyzing, and addressing issues that may impact an organization's reputation or operations. In this programme, participants will learn how to implement effective issue management strategies to minimize potential negative impacts. * **Stakeholder Engagement (20%)** - Engaging with stakeholders is crucial for maintaining positive relationships with customers, investors, and other key stakeholders. Participants will learn how to identify stakeholders, understand their needs, and engage with them effectively through social media and other communication channels. * **Data Analysis (15%)** - Analyzing data is essential for making informed decisions about communication strategies and issue management. Participants will learn how to analyze data from social media platforms and other sources to inform their decision-making. According to recent job market trends, demand for professionals with these skills is on the rise in the UK. The average salary range for executives with these skills is between £60,000 and £120,000 per year, depending on the level of experience and the size of the organization. By completing this **Executive Development Programme in Social Media Crisis Communication and Issue Management**, participants will be well-equipped to handle crises and issues on social media platforms, engage with stakeholders effectively, and make informed decisions based on data analysis.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN SOCIAL MEDIA CRISIS COMMUNICATION AND ISSUE MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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