Executive Development Programme in Customer Interviewing and Team Performance

Name: Executive Development Programme in Customer Interviewing and Team Performance
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The Executive Development Programme in Customer Interviewing and Team Performance is a certificate course designed to empower professionals with essential skills for career advancement. This programme focuses on enhancing the learner's ability to conduct effective customer interviews, gather valuable insights, and improve team performance.

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AboutThisCourse

In today's customer-centric world, understanding customer needs and expectations is crucial for business success. This course provides learners with the necessary techniques to conduct insightful customer interviews, analyze data, and make informed decisions. Additionally, the programme emphasizes the development of team performance skills, enabling learners to lead and manage high-performing teams in any organizational setting. With the increasing demand for professionals who can effectively communicate with customers and lead teams, this course is highly relevant across industries. By completing this programme, learners will gain a competitive edge, enhance their career prospects, and contribute to their organization's success.

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CourseDetails

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Unit 1: Introduction to Customer Interviewing
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Unit 2: Preparing for Effective Customer Interviews
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Unit 3: Key Customer Interviewing Techniques
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Unit 4: Analyzing Customer Interview Data
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Unit 5: Boosting Team Performance
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Unit 6: Effective Communication in Teams
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Unit 7: Team Building and Collaboration Strategies
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Unit 8: Performance Metrics and KPIs for Team Evaluation
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Unit 9: Overcoming Team Performance Challenges
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Unit 10: Continuous Improvement in Customer Interviewing and Team Performance

CareerPath

The **Executive Development Programme in Customer Interviewing and Team Performance** is a comprehensive course designed to equip professionals with the necessary skills for success in today's competitive job market. This programme focuses on two primary roles: Customer Interviewing Specialist and Team Performance Consultant. Customer Interviewing Specialists are in high demand in the UK, as businesses recognize the importance of understanding their customers' needs and preferences. These professionals excel at gathering crucial data through customer interviews and translating these insights into actionable strategies for business growth. Team Performance Consultants are equally sought after, as organisations seek to optimise their team dynamics for greater productivity and employee satisfaction. These professionals possess a deep understanding of team performance metrics and employ various methodologies to enhance team collaboration and overall performance. The 3D pie chart below highlights the percentage distribution of these two roles in the programme, reflecting their relevance in the current job market and the growing demand for these skills in the UK.

With the **Executive Development Programme in Customer Interviewing and Team Performance**, participants will gain a solid foundation in both disciplines, enhancing their employability and career advancement opportunities in the UK's ever-evolving job market.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER INTERVIEWING AND TEAM PERFORMANCE

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London School of International Business (LSIB)

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05 May 2025

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