Professional Certificate in Active Listening: Essential Toolkit

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The Professional Certificate in Active Listening: Essential Toolkit is a comprehensive course designed to enhance your listening skills, a crucial yet often overlooked aspect of communication. This course emphasizes the importance of active listening in various professional settings, improving relationships, and boosting productivity.

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AboutThisCourse

In today's fast-paced, distracted world, the demand for individuals with strong active listening skills is higher than ever. This course equips learners with essential skills such as empathy, understanding, and non-verbal communication, making them stand out in their careers. By the end of this course, learners will be able to demonstrate improved interpersonal skills, conflict resolution abilities, and a greater understanding of others' perspectives. These skills are not only beneficial for individual career advancement but also contribute to creating a more inclusive, collaborative, and productive work environment.

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CourseDetails

• Understanding Active Listening: Definition and Importance
• Key Elements of Active Listening: Body Language, Paraphrasing, and Questioning
• Overcoming Barriers to Active Listening: Distractions, Preconceptions, and Emotional Responses
• Active Listening in the Workplace: Building Trust, Resolving Conflicts, and Enhancing Team Collaboration
• Active Listening in Customer Service: Handling Complaints, Providing Solutions, and Building Customer Loyalty
• Active Listening in Sales: Identifying Customer Needs, Building Rapport, and Closing Deals
• Active Listening in Leadership: Empowering Teams, Encouraging Innovation, and Fostering a Positive Work Culture
• Active Listening in Negotiations: Understanding Perspectives, Finding Common Ground, and Reaching Agreements
• Active Listening in Healthcare: Enhancing Patient Care, Improving Diagnosis, and Building Strong Doctor-Patient Relationships

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN ACTIVE LISTENING: ESSENTIAL TOOLKIT
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London School of International Business (LSIB)
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05 May 2025
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