Professional Certificate The Power of Customer Relationships
-- ViewingNowThe Professional Certificate in The Power of Customer Relationships is a comprehensive course designed to help learners master the art of customer relationship management. This course highlights the importance of understanding customer needs, building strong connections, and utilizing data-driven strategies to enhance customer satisfaction and loyalty.
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โข Understanding Customer Relationships: Building Blocks of CRM
โข Customer Segmentation and Personas: Tailoring Experiences
โข The Art of Customer Engagement: Strategies and Tactics
โข Customer Value Management: Maximizing Lifetime Profitability
โข Data-Driven Decision Making: Leveraging Customer Analytics
โข Multi-Channel Customer Engagement: Consistency and Personalization
โข Building Customer Loyalty: Retention and Advocacy
โข VoC Programs: Harnessing Customer Feedback
โข Legal and Ethical Considerations in Customer Relationships
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- NotAccreditedRecognized
- NotRegulatedAuthorized
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
- OpenEnrollmentStartAnytime
- TwoThreeHoursPerWeek
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