Advanced Certificate in Edge CRM: Achieving Business Agility

Name: Advanced Certificate in Edge CRM: Achieving Business Agility
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The Advanced Certificate in Edge CRM: Achieving Business Agility is a comprehensive course designed to provide learners with crucial skills for career advancement in the rapidly evolving Customer Relationship Management (CRM) industry. This certificate course focuses on the importance of CRM systems in enhancing business agility, enabling organizations to swiftly adapt to changing market conditions and customer needs.

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AboutThisCourse

In this program, learners will gain hands-on experience with cutting-edge CRM technologies, develop a deep understanding of CRM strategies, and learn how to leverage CRM data for actionable insights. The course covers essential topics such as CRM customization, data management, customer journey mapping, and sales force automation. With the increasing demand for CRM professionals who can drive business growth and improve customer experiences, this certificate course is an excellent opportunity for learners to enhance their skillset and stay competitive in the industry. By the end of the course, learners will be equipped with the knowledge and skills needed to succeed in CRM-related roles and contribute to their organization's success.

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CourseDetails

• Advanced Edge CRM Customization
• Business Process Automation with Edge CRM
• Edge CRM Integration with Third-Party Systems
• Data Analytics and Insights with Edge CRM
• Edge CRM Security and Compliance
• Mobile CRM and Remote Workforce Enablement
• Advanced Lead Scoring and Sales Forecasting
• Customer Experience Management using Edge CRM
• Edge CRM for Marketing Automation

CareerPath

The Advanced Certificate in Edge CRM program equips learners with in-demand skills to drive business agility. With the growing demand for CRM professionals in the UK market, it's crucial to understand the various roles, job market trends, and salary ranges. This 3D pie chart showcases the distribution of roles within the CRM ecosystem, allowing you to gauge the relative significance of each role in today's industry. Explore the detailed breakdown below: 1. **Salesforce Administrator**: With a 25% share, Salesforce Administrators are vital in managing and configuring CRM platforms. Their expertise in sales, service, and marketing automation ensures seamless business operations. 2. **Marketing Cloud Specialist**: Representing 20% of the market, Marketing Cloud Specialists harness data-driven insights to craft personalised customer journeys. They're essential in executing effective marketing strategies and campaigns. 3. **Service Cloud Consultant**: Service Cloud Consultants, accounting for 15% of the landscape, focus on enhancing customer service experiences. By leveraging CRM technologies, they streamline support processes and boost customer satisfaction. 4. **Tableau CRM Consultant**: Comprising 10% of the roles, Tableau CRM Consultants help businesses make data-driven decisions by building custom analytics solutions. Their proficiency in data visualisation and reporting is highly sought after. 5. **Experience Cloud Developer**: With a 10% share, Experience Cloud Developers create custom applications and integrations. Their skills in CRM development enable businesses to extend their reach and improve customer experiences. 6. **Community Cloud Consultant**: Representing 10% of the market, Community Cloud Consultants foster brand loyalty and engagement by building self-service portals and online communities. Their expertise in CRM and collaboration tools empowers users to connect and share knowledge. 7. **Heroku Application Developer**: Lastly, Heroku Application Developers make up 10% of the roles. They develop and deploy customer-facing applications on the Heroku platform, leveraging CRM capabilities for optimal user experiences. Understanding the role distribution in the CRM landscape is invaluable for professionals and businesses alike. Equip yourself with the Advanced Certificate in Edge CRM to unlock the full potential of CRM platforms and achieve business agility.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN EDGE CRM: ACHIEVING BUSINESS AGILITY

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London School of International Business (LSIB)

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05 May 2025

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