Professional Certificate in Customer Value & Crisis Communication

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The Professional Certificate in Customer Value & Crisis Communication is a career-advancing course that equips learners with essential skills to manage customer relationships and communication strategies during crises. This program emphasizes the importance of maintaining brand reputation, ensuring customer satisfaction, and delivering value in challenging situations.

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AboutThisCourse

In an era where companies face unforeseen circumstances, having crisis communication skills is paramount. This course is in high demand across various industries, as it prepares professionals to tackle complex situations with confidence and competence. Learners will master the art of fostering customer loyalty, diffusing potential conflicts, and turning adversity into opportunities for growth. Upon completion, learners will be equipped with a robust crisis communication plan, problem-solving skills, and the ability to make informed decisions under pressure. This certificate course not only paves the way for career advancement but also empowers individuals to become influential communicators and leaders in their respective fields.

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CourseDetails

• Understanding Customer Value
• Importance of Crisis Communication
• Developing a Customer-Centric Approach
• Key Elements of Customer Value Proposition
• Identifying and Managing Customer Needs
• Effective Communication Strategies in Crisis Situations
• Utilizing Customer Feedback for Improvement
• Measuring Customer Value and ROI
• Building Trust and Credibility in Crisis Management
• Case Studies in Customer Value and Crisis Communication

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN CUSTOMER VALUE & CRISIS COMMUNICATION
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London School of International Business (LSIB)
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05 May 2025
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