Executive Development Programme in Transforming Customer Service Interviews

Name: Executive Development Programme in Transforming Customer Service Interviews
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The Executive Development Programme in Transforming Customer Service Interviews is a vital certificate course designed to empower professionals with essential skills for career advancement in customer service roles. This programme focuses on enhancing communication, problem-solving, and leadership abilities, making it highly relevant for today's service-oriented industries.

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AboutThisCourse

In an era where customer experience significantly influences business success, the demand for skilled customer service professionals has skyrocketed. This course equips learners with the tools and techniques necessary to provide exceptional customer service, enabling them to stand out in a competitive job market. By completing this programme, learners demonstrate a commitment to professional growth and an understanding of the critical role customer service plays in business performance. As a result, they are more likely to secure leadership positions and drive organizational success through outstanding customer experiences.

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CourseDetails

• Understanding Customer Service Fundamentals
• The Role of Executive Leadership in Transforming Customer Service
• Emotional Intelligence for Customer Service Excellence
• Leveraging Technology for Superior Customer Experiences
• Designing Customer-Centric Processes and Policies
• Building and Managing High-Performing Customer Service Teams
• Implementing Effective Customer Feedback Mechanisms
• Utilizing Metrics and Analytics to Drive Customer Service Improvement
• Change Management in Transforming Customer Service

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN TRANSFORMING CUSTOMER SERVICE INTERVIEWS

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London School of International Business (LSIB)

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05 May 2025

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