Executive Development Programme in Next-Gen CX Analytics

Name: Executive Development Programme in Next-Gen CX Analytics
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The Executive Development Programme in Next-Gen CX Analytics is a certificate course designed to empower professionals with the latest Customer Experience (CX) analytics skills. In today's data-driven world, understanding customer behavior and preferences is crucial for business success.

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AboutThisCourse

This course focuses on teaching learners how to use advanced analytics techniques to interpret customer data and make informed business decisions. This programme is essential for professionals who want to advance their careers in CX analytics, marketing, market research, and data science. With the growing demand for CX analytics professionals, this course provides learners with the necessary skills to excel in their careers and stay ahead of the competition. Learners will gain hands-on experience with the latest CX analytics tools and techniques, enabling them to drive customer-centric strategies and improve business performance. In summary, the Executive Development Programme in Next-Gen CX Analytics is a comprehensive course that equips learners with the essential skills needed to succeed in the rapidly evolving field of CX analytics. By completing this course, learners will be well-prepared to take on leadership roles in CX analytics and drive business growth through data-driven decision-making.

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CourseDetails

• Unit 1: Introduction to Next-Gen CX Analytics
• Unit 2: Customer Experience (CX) Metrics and KPIs
• Unit 3: Data Collection Methods for CX Analytics
• Unit 4: Data Analysis Techniques in CX
• Unit 5: Leveraging AI and Machine Learning in CX Analytics
• Unit 6: Customer Segmentation and Personalization
• Unit 7: Real-time CX Analytics and Feedback Loop
• Unit 8: CX Analytics for Omnichannel Customer Journeys
• Unit 9: Building a CX Analytics Strategy
• Unit 10: Case Studies in Successful CX Analytics Implementations

CareerPath

The Executive Development Programme in Next-Gen CX Analytics focuses on the growing job market trends in the UK customer experience (CX) sector. With increasing demand for professionals skilled in CX analytics, the programme offers a comprehensive curriculum to help individuals advance their careers in this field. The 3D pie chart below compares the skill demand for various roles in the CX analytics domain. The data highlights the need for professionals specializing in Customer Experience Analyst, Customer Insights Analyst, Voice of the Customer Analyst, and Customer Journey Analyst positions. This programme helps candidates build and strengthen their skills in these areas, enhancing their ability to thrive in the evolving CX analytics landscape. The next section will discuss the salary ranges for these roles, offering a clearer picture of the potential financial rewards associated with a career in CX analytics.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN NEXT-GEN CX ANALYTICS

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London School of International Business (LSIB)

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05 May 2025

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