Certificate in CX Research & Analysis
-- ViewingNowThe Certificate in CX Research & Analysis is a comprehensive course designed to equip learners with essential skills for career advancement in customer experience (CX) roles. This program emphasizes the importance of data-driven decision-making in CX, teaching learners how to analyze customer feedback, behaviors, and preferences to improve overall customer satisfaction and loyalty.
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โข CX Research Methods
โข Customer Segmentation and Profiling
โข Survey Design and Analysis for CX
โข Voice of the Customer (VoC) Programs
โข Quantitative and Qualitative Data Analysis
โข CX Metrics and Measurement
โข Data Visualization for CX Insights
โข CX Research Ethics and Compliance
โข CX Research and Strategy Integration
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
- OpenEnrollmentStartAnytime
- TwoThreeHoursPerWeek
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