Certificate CRM and the Customer Experience

Name: Certificate CRM and the Customer Experience
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The Certificate in CRM (Customer Relationship Management) and Customer Experience course is a comprehensive program designed to equip learners with essential skills for managing customer relationships and enhancing customer experience. This course is crucial in today's business landscape, where customer satisfaction and loyalty are critical success factors.

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AboutThisCourse

With the increasing demand for professionals who can effectively manage CRM systems and improve customer experience, this course offers a valuable opportunity for career advancement. It provides learners with a deep understanding of CRM strategies, customer data management, and customer experience design, which are essential skills for various roles, including CRM managers, customer experience specialists, and marketing professionals. By the end of this course, learners will be able to design and implement effective CRM strategies, analyze customer data to gain insights, and create customer experiences that drive loyalty and satisfaction. This course is an excellent investment for anyone looking to advance their career in customer-focused roles. Important Course Details: Duration: 12 weeks Format: Online Assessments: Projects and assignments Prerequisites: Basic understanding of marketing and customer service

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CourseDetails

• CRM Fundamentals
• Customer Relationship Management Software Overview
• Customer Data Management
• Sales Force Automation
• Marketing Automation
• Customer Service and Support in CRM
• Personalization and Customer Experience
• CRM Analytics and Reporting
• CRM Strategy and Implementation
• CRM Best Practices and Trends

CareerPath

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The 3D pie chart above showcases the job market trends for CRM and customer experience roles in the UK. With 45% of the market share, Customer Service Representatives take the lead, followed by Salesforce Administrators (25%), CRM Developers (15%), Customer Success Managers (10%), and Marketing Automation Specialists (5%). These roles highlight the growing demand for professionals who can manage and enhance the customer experience.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE CRM AND THE CUSTOMER EXPERIENCE

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London School of International Business (LSIB)

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05 May 2025

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