Executive Development Programme in E-commerce Customer Journey Mapping Leadership

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The Executive Development Programme in E-commerce Customer Journey Mapping Leadership certificate course is a comprehensive program designed to equip professionals with the essential skills needed to excel in the ever-evolving world of e-commerce. This course emphasizes the importance of understanding and optimizing the customer journey to drive business growth and improve customer satisfaction.

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AboutThisCourse

With the rapid increase in online shopping and digital transformation, there is a growing demand for leaders who can effectively map and improve the customer journey in e-commerce. This program provides participants with the tools and techniques needed to analyze customer behavior, identify pain points, and develop strategies to enhance the overall customer experience. By completing this course, learners will gain a competitive edge in their careers, with the ability to lead customer journey mapping initiatives, drive e-commerce growth, and improve customer satisfaction. This program is essential for anyone looking to advance their career in e-commerce leadership and stay ahead of the curve in this fast-paced industry.

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CourseDetails

• Understanding E-commerce Customer Journey Mapping
• Importance of Customer Experience (CX) in E-commerce
• Mapping the E-commerce Customer Journey
• Identifying Touchpoints and Moments of Truth
• Analyzing Customer Data for E-commerce CJM
• Tools and Techniques for E-commerce Customer Journey Mapping
• Designing Optimal Customer Journeys
• Implementing and Measuring E-commerce CJM Strategies
• Leadership and Change Management in E-commerce CJM

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotRegulatedAuthorized
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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN E-COMMERCE CUSTOMER JOURNEY MAPPING LEADERSHIP
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London School of International Business (LSIB)
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05 May 2025
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