Global Certificate in E-commerce Customer Journey Mapping and Innovation

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The Global Certificate in E-commerce Customer Journey Mapping and Innovation is a comprehensive course designed to equip learners with essential skills to excel in the rapidly evolving e-commerce industry. This course focuses on customer journey mapping, a critical aspect of e-commerce that helps businesses understand and optimize their customers' experiences.

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AboutThisCourse

By learning to map the customer journey, you will be able to identify pain points, improve customer satisfaction, and drive business growth. With the increasing demand for e-commerce professionals who can leverage data to make informed decisions, this course is highly relevant in today's digital landscape. It provides hands-on experience with industry-leading tools and methodologies, enabling learners to develop innovative solutions that meet customer needs and exceed their expectations. By completing this course, you will be well-positioned to advance your career in e-commerce, UX design, digital marketing, or product management. In summary, this course is essential for anyone looking to build a successful career in e-commerce or related fields. It provides a deep understanding of customer journey mapping, innovation, and data-driven decision-making, equipping learners with the skills they need to succeed in today's digital economy.

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CourseDetails

• Customer Journey Mapping Fundamentals
• Understanding Customer Personas and Segments
• Stages of the E-commerce Customer Journey
• Touchpoints and Channels in Customer Journey Mapping
• Metrics and KPIs for E-commerce Customer Journey Mapping
• Innovative Approaches to Customer Journey Mapping
• Design Thinking and Customer Journey Mapping
• Leveraging Technology for Customer Journey Mapping
• Case Studies in E-commerce Customer Journey Mapping and Innovation
• Best Practices for Implementing Customer Journey Mapping in E-commerce

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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GLOBAL CERTIFICATE IN E-COMMERCE CUSTOMER JOURNEY MAPPING AND INNOVATION
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London School of International Business (LSIB)
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05 May 2025
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