Professional Certificate in E-commerce Customer Journey Mapping: Data-Driven Insights

Name: Professional Certificate in E-commerce Customer Journey Mapping: Data-Driven Insights
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The Professional Certificate in E-commerce Customer Journey Mapping: Data-Driven Insights is a comprehensive course designed to equip learners with essential skills in e-commerce customer journey mapping. This course is vital for professionals aiming to advance their careers in the e-commerce industry, where understanding customer behavior and preferences is crucial.

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AboutThisCourse

In this course, learners will gain hands-on experience in collecting, analyzing, and interpreting customer data to create data-driven insights. These skills will enable them to optimize the customer journey, increase customer satisfaction, and drive revenue growth. The course covers essential topics such as customer journey mapping, data analysis, and e-commerce strategy development. With the growing demand for e-commerce professionals who can leverage data to make informed decisions, this course is an excellent opportunity for learners to enhance their skillset and stand out in the job market. By the end of the course, learners will have the necessary skills to create effective e-commerce customer journey maps and drive business growth in today's digital age.

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CourseDetails

• Unit 1: Introduction to E-commerce Customer Journey Mapping
• Unit 2: Data Collection Techniques for Customer Journey Analysis
• Unit 3: Data Analysis Tools and Techniques
• Unit 4: Understanding Customer Touchpoints in E-commerce
• Unit 5: Mapping the Customer Journey: From Awareness to Advocacy
• Unit 6: Analyzing Customer Data for Insights
• Unit 7: Creating Data-Driven Personas for Customer Journey Mapping
• Unit 8: Optimizing the Customer Journey for Conversion and Retention
• Unit 9: Measuring Success: Key Performance Indicators for E-commerce Customer Journey Mapping
• Unit 10: Best Practices for Implementing Data-Driven Customer Journey Mapping in E-commerce

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The **Professional Certificate in E-commerce Customer Journey Mapping: Data-Driven Insights** is a valuable certification designed to equip learners with the necessary skills to excel in e-commerce customer journey analysis. This certificate emphasizes the importance of data analysis, enabling professionals to create data-driven strategies for improving the customer journey and overall shopping experience. In the UK e-commerce job market, several roles are in high demand, with competitive salary ranges and growth opportunities. As a **E-commerce Customer Journey Analyst**, professionals can expect to analyze customer touchpoints, optimize the customer journey, and improve conversion rates. With a 45% share in the job market, it's clear that businesses recognize the value of having experts in this role to help maximize revenue. Organizations also require **E-commerce Data Analysts** to interpret website analytics, develop data-driven strategies, and make informed business decisions. This role accounts for 30% of the e-commerce job market in the UK, highlighting the growing need for professionals with strong data analysis skills. Digital marketing plays a crucial role in e-commerce, and so does the expertise of a **Digital Marketing Analyst**. These professionals analyze marketing campaigns, optimize digital marketing strategies, and help businesses reach their target audience. The 20% share of this role in the UK market demonstrates the increasing demand for professionals who can effectively analyze and leverage digital marketing data. Lastly, businesses aim to create user-friendly websites, making the role of a **UX/UI Designer** essential. With a 5% share in the e-commerce job market, UX/UI Designers focus on improving website user experience, resulting in higher customer satisfaction and increased sales. Overall, the e-commerce job market offers a variety of roles with lucrative salary ranges and opportunities for growth. The **Professional Certificate in E-commerce Customer Journey Mapping: Data-Driven Insights** provides the necessary skills for professionals to succeed in these roles and contribute to the success of e-commerce businesses in the UK.

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ProficiencyEnglish
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BasicComputerSkills
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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN E-COMMERCE CUSTOMER JOURNEY MAPPING: DATA-DRIVEN INSIGHTS

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London School of International Business (LSIB)

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05 May 2025

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