Global Certificate in E-commerce Customer Journey Mapping and Optimization

Name: Global Certificate in E-commerce Customer Journey Mapping and Optimization
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The Global Certificate in E-commerce Customer Journey Mapping and Optimization is a comprehensive course that focuses on enhancing the customer experience in online businesses. This certification is critical for professionals looking to advance their careers in e-commerce, as it provides in-depth knowledge of customer journey mapping, a crucial aspect of online business success.

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AboutThisCourse

In today's digital age, understanding the customer journey is essential for any e-commerce business. This course equips learners with the skills to map and optimize the customer journey, leading to increased customer satisfaction, loyalty, and ultimately, business growth. The course covers essential topics such as customer journey mapping, user experience (UX) design, data analysis, and A/B testing. With the growing demand for e-commerce professionals who can optimize the customer journey, this certification is an excellent opportunity for learners to enhance their skills and stand out in the job market. By the end of the course, learners will have a solid understanding of customer journey mapping and optimization, making them valuable assets to any e-commerce team.

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CourseDetails

• Customer Journey Mapping Fundamentals
• Understanding the E-commerce Customer Experience
• Mapping the E-commerce Customer Journey
• Analyzing Customer Touchpoints in E-commerce
• Identifying Pain Points in the Customer Journey
• Optimizing the Customer Journey for E-commerce Conversion
• Personalization Strategies for E-commerce Customer Journey
• Measuring and Quantifying E-commerce Customer Journey Success
• Best Practices in E-commerce Customer Journey Mapping and Optimization

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN E-COMMERCE CUSTOMER JOURNEY MAPPING AND OPTIMIZATION

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London School of International Business (LSIB)

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05 May 2025

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