Executive Development Programme in Impactful Customer Insights

Name: Executive Development Programme in Impactful Customer Insights
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The Executive Development Programme in Impactful Customer Insights is a certificate course designed to empower professionals with the necessary skills to drive customer-centric strategies. In today's experience-driven economy, understanding customer needs and preferences is vital for business success.

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AboutThisCourse

This programme focuses on the importance of deriving valuable insights from customer data and using these insights to make informed, strategic decisions. It is in high demand across industries, as businesses aim to enhance customer satisfaction, loyalty, and overall growth. By enrolling in this course, learners will gain essential skills in customer analytics, segmentation, and experience management. They will also develop the ability to design and implement data-driven customer strategies that drive business results. Equipped with these skills, learners will be well-positioned for career advancement in various sectors, such as marketing, customer service, and market research.

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CourseDetails

• Customer Insights Fundamentals: Understanding the importance of customer insights, defining customer insights, and their role in business success.
• Data Collection Techniques: Exploring various data collection methods including surveys, interviews, focus groups, and digital data analysis.
• Data Analysis Tools: Introducing essential data analysis tools and techniques for transforming raw data into meaningful insights.
• Customer Segmentation: Learning how to segment customers based on demographic, behavioral, and psychographic data.
• Customer Journey Mapping: Discovering the power of customer journey mapping in identifying key touchpoints and pain points.
• Voice of the Customer (VoC) Programs: Designing VoC programs to capture customer feedback and measure customer satisfaction.
• Data Visualization: Presenting customer insights in a compelling and visual manner to facilitate decision-making.
• Driving Action with Customer Insights: Translating customer insights into actionable initiatives and business strategies.
• Privacy and Data Security: Ensuring customer data privacy and security while conducting customer insights research.

CareerPath

The **Executive Development Programme in Impactful Customer Insights** focuses on the growing demand for professionals skilled in customer insights within the UK job market. As businesses increasingly prioritize customer-centric strategies, professionals who can analyze and translate customer data into actionable insights have become invaluable. In this programme, you will gain a comprehensive understanding of the latest trends, tools, and techniques for gathering, interpreting, and utilizing customer insights to drive business growth and success. According to our research, three primary roles define the customer insights landscape in the UK: 1. **Customer Insights Manager**: These professionals are responsible for leading cross-functional teams in developing and implementing customer insights strategies. With a 35% share of the customer insights job market, they command an average salary range of £40,000 to £70,000 per year. 2. **Customer Insights Analyst**: Focusing on data collection, analysis, and interpretation, customer insights analysts contribute to 45% of the customer insights job market. Their average salary ranges from £30,000 to £50,000 per year. 3. **Customer Insights Specialist**: These professionals design and implement qualitative and quantitative research methodologies, representing 20% of the customer insights job market. Their average salary ranges from £35,000 to £60,000 per year. Our programme provides you with the skills and knowledge necessary to excel in these roles, ensuring you are well-equipped to meet the growing demand for customer insights professionals in the UK.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN IMPACTFUL CUSTOMER INSIGHTS

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London School of International Business (LSIB)

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05 May 2025

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