Advanced Certificate in CX & Service Design

Name: Advanced Certificate in CX & Service Design
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The Advanced Certificate in CX & Service Design is a comprehensive course designed to meet the growing industry demand for experts in customer experience (CX) and service design. This certificate equips learners with essential skills to design and implement customer-centric strategies that drive business growth and profitability.

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AboutThisCourse

The course covers critical topics such as user research, journey mapping, prototyping, and testing, empowering learners to create seamless and delightful customer experiences. By gaining a deep understanding of customer needs and behaviors, learners will be able to design services that not only meet but exceed customer expectations. In today's experience-driven economy, organizations that prioritize CX and service design are more likely to succeed. As a result, there is significant industry demand for professionals who possess these skills. By completing this course, learners will be well-positioned to advance their careers and make a meaningful impact in their organizations.

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CourseDetails

• Customer Experience (CX) Strategy
• Service Design Thinking
• User Research and Empathy Mapping
• Customer Journey Mapping
• Prototyping and Iterative Design
• Service Blueprinting
• CX Metrics and Analytics
• Stakeholder Management and Communication
• Change Management in CX Design
• Ethical Considerations in CX Design
• Capstone Project in Advanced CX & Service Design

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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ADVANCED CERTIFICATE IN CX & SERVICE DESIGN

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London School of International Business (LSIB)

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05 May 2025

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