Professional Certificate in Agile Service Desk and Change Management

Name: Professional Certificate in Agile Service Desk and Change Management
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The Professional Certificate in Agile Service Desk and Change Management is a comprehensive course that equips learners with essential skills for career advancement in IT Service Management. This course is crucial in today's fast-paced, Agile-focused industry, as it integrates Agile principles with IT Service Management best practices.

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AboutThisCourse

By enrolling in this course, learners will gain a deep understanding of Agile methodologies and how to apply them to Service Desk and Change Management scenarios. They will also master the latest IT Service Management frameworks, such as ITIL 4, and learn how to implement Agile practices within these frameworks. Upon completion, learners will be able to demonstrate their expertise in Agile Service Desk and Change Management, making them highly attractive to potential employers. This course is an excellent opportunity for IT professionals to upskill, stay competitive, and advance their careers in this exciting and dynamic industry.

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CourseDetails

• Agile Fundamentals
• Introduction to IT Service Management (ITSM)
• Agile Service Desk Best Practices
• Change Management in Agile Environment
• Agile Service Desk Tools and Technologies
• Agile Service Desk Metrics and Reporting
• Agile Incident Management
• Agile Problem Management
• Agile Service Desk Case Studies and Real-World Examples

CareerPath

The Agile Service Desk and Change Management roles are essential in optimizing service delivery and managing organizational changes. The Agile Service Desk role focuses on delivering efficient, high-quality IT services using Agile principles (Agile Service Desk - 35%). Change Management, on the other hand, deals with controlling and coordinating changes to IT infrastructure, services, or processes while minimizing service disruptions (Change Management - 65%). Both roles are in high demand in the UK, with competitive salary ranges and excellent career growth opportunities. This 3D pie chart highlights the significance of each role in the current job market. The vibrant colors and 3D effect make the chart visually appealing and easy to understand. The responsive design ensures that the chart looks great on all devices and screen sizes.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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DigitalCertificate
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PROFESSIONAL CERTIFICATE IN AGILE SERVICE DESK AND CHANGE MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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