Advanced Certificate in Customer-Centric Digital Transformation
-- ViewingNowThe Advanced Certificate in Customer-Centric Digital Transformation is a comprehensive course designed to meet the growing industry demand for digital transformation experts. This certificate course emphasizes the importance of a customer-centric approach in digital transformation, equipping learners with essential skills to drive business growth in the modern era.
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Unit 1: Introduction to Customer-Centric Digital Transformation
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Unit 2: Digital Channels and Customer Engagement
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Unit 3: Customer Data and Analytics
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Unit 4: Personalization and Customer Experience (CX) Strategy
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Unit 5: Digital Transformation Technologies and Tools
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Unit 6: Agile Methodologies and Digital Transformation
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Unit 7: Change Management and Digital Transformation
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Unit 8: Digital Transformation Metrics and KPIs
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Unit 9: Case Studies in Customer-Centric Digital Transformation
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Unit 10: Future Trends in Customer-Centric Digital Transformation
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
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- TwoThreeHoursPerWeek
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