Global Certificate in CX & AI-Driven Insights

Name: Global Certificate in CX & AI-Driven Insights
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The Global Certificate in CX & AI-Driven Insights is a comprehensive course designed to equip learners with essential skills for career advancement in the rapidly evolving customer experience (CX) industry. This course underscores the importance of leveraging AI-driven insights to optimize CX strategies, improve customer satisfaction, and drive business growth.

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AboutThisCourse

In today's data-driven world, the ability to extract actionable insights from customer interactions is critical for success. This course provides learners with hands-on experience in using AI-powered tools and techniques to analyze customer data, identify patterns, and make data-driven decisions. By the end of this course, learners will have gained a deep understanding of CX best practices and the latest AI-driven insights methodologies, making them valuable assets in any CX-focused organization. With a strong emphasis on real-world applications, this course is highly relevant to professionals working in marketing, customer service, product development, and other CX-related fields. By completing this course, learners will be well-positioned to advance their careers and make meaningful contributions to their organizations' CX strategies.

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CourseDetails

• Unit 1: Introduction to Customer Experience (CX) & Artificial Intelligence (AI)
• Unit 2: AI-Powered CX Analytics: Techniques & Tools
• Unit 3: AI-Driven Insights for Customer Segmentation & Personalization
• Unit 4: AI in Voice of the Customer (VoC) Programs
• Unit 5: AI-Enhanced Chatbots & Virtual Assistants for CX
• Unit 6: Ethical Considerations in AI-Driven CX
• Unit 7: AI-Powered Predictive Analytics for CX
• Unit 8: Implementing AI-Driven Insights in CX Strategy
• Unit 9: Measuring the Impact of AI-Driven Insights on CX
• Unit 10: Future Trends: AI & CX in an Evolving Digital Landscape

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CX & AI-DRIVEN INSIGHTS

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London School of International Business (LSIB)

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05 May 2025

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