Advanced Certificate in Twitter for Customer Success

• Advanced Twitter Strategy for Customer Success: This unit will cover the development of advanced Twitter strategies to enhance customer success, including best practices for engagement, community building, and social listening.
• Leveraging Twitter Ads for Customer Success: This unit will teach learners how to use Twitter's advertising platform to reach and engage with customers, including campaign setup, targeting, and optimization.
• Twitter Analytics for Customer Success Metrics: This unit will focus on using Twitter's analytics tools to measure and analyze customer success metrics, including engagement, reach, and conversion rates.
• Twitter Content Creation for Customer Success: This unit will cover best practices for creating engaging Twitter content to support customer success, including copywriting, visuals, and multimedia.
• Twitter Listening and Monitoring for Customer Feedback: This unit will teach learners how to use Twitter for social listening and monitoring to gather customer feedback, identify trends, and address customer concerns.
• Twitter Integration with CRM and Marketing Automation: This unit will explore how to integrate Twitter with CRM and marketing automation platforms to improve customer engagement and success.
• Twitter Crisis Management for Customer Success: This unit will cover best practices for managing Twitter during a crisis or negative event to protect and enhance customer success.
• Twitter Advocacy and Influencer Marketing for Customer Success: This unit will teach learners how to leverage Twitter advocacy and influencer marketing to support customer success and build brand awareness.
• Twitter Data Privacy and Security for Customer Success: This unit will focus on ensuring data privacy and security for customers on Twitter, including best practices for handling customer data and complying with regulations.