Certificate in Active Listening: Foundations of Sales Success

Name: Certificate in Active Listening: Foundations of Sales Success
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The Certificate in Active Listening: Foundations of Sales Success is a comprehensive course designed to enhance your listening skills and propel your sales career. This program emphasizes the importance of active listening in building strong customer relationships, fostering trust, and closing deals effectively.

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이 과정에 대해

In an era where effective communication is vital, active listening is a skill in high demand across industries. This course equips learners with the essential tools and techniques to improve their listening abilities, leading to increased sales performance and overall career growth. By the end of this course, you will have developed a deep understanding of the active listening process, learned to recognize and overcome common barriers to effective listening, and gained practical skills for incorporating active listening into your sales approach. This certification will distinguish you as a skilled communicator and a valuable asset in any sales role.

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과정 세부사항

• Active Listening Fundamentals
• The Power of Effective Communication in Sales
• Barriers to Active Listening and How to Overcome Them
• Developing Empathy and Emotional Intelligence
• Questioning Techniques for Deep Understanding
• Non-Verbal Communication in Sales Conversations
• Summarizing and Paraphrasing for Clarity and Confirmation
• Building Rapport and Trust with Active Listening
• Overcoming Objections through Active Listening Skills
• Practical Exercises and Role-Plays for Active Listening Skill Mastery

경력 경로

The Certificate in Active Listening: Foundations of Sales Success covers essential communication skills for sales professionals. With the growing demand for active listening in sales roles, the UK job market is experiencing a shift towards candidates who possess these abilities. In this program, students will develop their active listening skills to better understand customer needs and build stronger relationships. The curriculum includes practical exercises, role-playing scenarios, and real-world examples to enhance learning. The following 3D pie chart highlights the distribution of job roles in the sales industry that require active listening skills: Sales Development Representative: 30% of the sales roles require active listening skills, making it an essential ability for generating leads and nurturing relationships. Account Manager: 25% of the sales roles require active listening skills, enabling professionals to maintain customer satisfaction and grow revenue through effective communication. Business Development Manager: 20% of the sales roles require active listening skills, allowing professionals to identify and pursue new business opportunities. Sales Engineer: 15% of the sales roles require active listening skills, enabling professionals to effectively communicate technical information to customers and adapt to their needs. Sales Director: 10% of the sales roles require active listening skills, ensuring that leaders can effectively communicate with their team and develop successful sales strategies. With the Certificate in Active Listening: Foundations of Sales Success, learners can improve their communication skills and increase their job prospects in the competitive UK sales industry.

입학 요건

주제에 대한 기본 이해
영어 언어 능숙도
컴퓨터 및 인터넷 접근
기본 컴퓨터 기술
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경력 인증서 획득

CERTIFICATE IN ACTIVE LISTENING: FOUNDATIONS OF SALES SUCCESS

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학습자 이름

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London School of International Business (LSIB)

수여일

05 May 2025

블록체인 ID: s-1-a-2-m-3-p-4-l-5-e

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