Executive Development Programme in AI & The Future of Customer Experience
-- ViewingNowThe Executive Development Programme in AI & The Future of Customer Experience is a certificate course that addresses the growing industry demand for AI-driven customer experience expertise. This programme emphasizes the importance of AI in transforming customer interactions, enabling organizations to deliver personalized, efficient, and memorable experiences.
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⢠Introduction to Artificial Intelligence (AI): Understanding the basics of AI, its types, and capabilities.
⢠AI in Customer Experience (CX): Exploring how AI is revolutionizing CX, including use cases and best practices.
⢠Data and AI: Examining the relationship between data and AI, including data collection, management, and analysis.
⢠AI Ethics and Regulations: Discussing ethical considerations and regulations surrounding AI use in CX.
⢠Natural Language Processing (NLP): Understanding NLP, its applications, and how it enhances CX.
⢠Machine Learning (ML) and Deep Learning (DL): Learning the basics of ML and DL, their differences, and how they improve CX.
⢠AI-Powered Chatbots and Virtual Assistants: Examining their role in CX, design, and implementation.
⢠AI Analytics and Insights: Utilizing AI to gain insights and improve CX, including predictive analytics and recommendation engines.
⢠AI Strategy and Implementation: Developing a strategic roadmap for implementing AI in CX, including change management and overcoming challenges.
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