Executive Development Programme in Smarter Foodservice Operations

• Smart Foodservice Operations Management: Understanding the key principles and strategies of smart foodservice operations, including the use of technology, data analysis, and efficient processes to improve profitability and customer satisfaction.
• Inventory Management: Implementing effective inventory management practices to reduce waste, lower costs, and ensure product availability. Topics may include demand forecasting, just-in-time inventory, and supplier relationship management.
• Labor Management: Optimizing labor scheduling, training, and performance management to improve productivity, reduce turnover, and enhance the customer experience. Topics may include workforce analytics, employee engagement, and performance metrics.
• Menu Engineering: Designing menus that maximize profitability, appeal to customers, and support operational efficiency. Topics may include menu psychology, pricing strategies, and menu design principles.
• Technology Integration: Leveraging technology solutions to streamline operations, improve communication, and enhance the customer experience. Topics may include point-of-sale systems, online ordering, and mobile applications.
• Sustainability Practices: Implementing sustainable foodservice operations practices that reduce waste, conserve resources, and enhance brand reputation. Topics may include waste reduction, energy efficiency, and water conservation.
• Risk Management: Identifying and mitigating risks associated with foodservice operations, including food safety, security, and liability. Topics may include crisis management planning, insurance coverage, and regulatory compliance.
• Data Analysis: Utilizing data analysis techniques to inform decision-making, improve operational efficiency, and enhance customer engagement. Topics may include data visualization, predictive analytics, and customer segmentation.
• Change Management: Leading and managing change within foodservice operations to drive continuous improvement and innovation. Topics may include change leadership, communication strategies, and resistance management.