Certificate in Conflict Management: Enhancing Interpersonal Skills
-- ViewingNowThe Certificate in Conflict Management: Enhancing Interpersonal Skills is a comprehensive course designed to empower learners with the essential skills needed to navigate and resolve conflicts in professional and personal settings. This program emphasizes the significance of effective communication, emotional intelligence, and problem-solving techniques in mitigating disputes and fostering healthier relationships.
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⢠Understanding Conflict Management: An Introduction
⢠Identifying Sources of Conflict: Techniques and Tools
⢠Effective Communication in Conflict Situations
⢠Active Listening and Empathy in Conflict Resolution
⢠Negotiation and Mediation Skills for Conflict Management
⢠Conflict Management Styles and Strategies
⢠Building and Maintaining Positive Relationships
⢠Conflict Management in the Workplace: Policies and Procedures
⢠Conflict Resolution Strategies and Techniques
⢠Developing a Conflict Management Plan
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