Certificate in Design Thinking for Sales: Understanding Customer Needs
-- ViewingNowThe Certificate in Design Thinking for Sales is a comprehensive course that focuses on understanding customer needs through the lens of design thinking. This program highlights the importance of empathy in sales, teaching learners how to put themselves in the customer's shoes to create tailored solutions that address their unique pain points.
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⢠Understanding Design Thinking
⢠Customer Persona Development
⢠Defining Customer Pain Points
⢠Idea Generation through Design Thinking
⢠Prototyping for Customer Needs
⢠User Testing and Feedback Collection
⢠Iterative Design Process in Sales
⢠Incorporating Customer Insights in Sales Strategy
⢠Design Thinking Tools and Techniques for Sales
⢠Real-world Case Studies: Design Thinking in Sales
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