Certificate CRM and Customer Segmentation
-- ViewingNowThe Certificate in CRM and Customer Segmentation is a comprehensive course designed to equip learners with essential skills in customer relationship management and segmentation strategies. This course emphasizes the importance of understanding customer behavior, preferences, and needs to drive business growth and profitability.
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⢠CRM
• Introduction to CRM
• CRM Strategy and Implementation
• CRM Software and Tools
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⢠Customer Segmentation
• Introduction to Customer Segmentation
• Segmentation Criteria and Techniques
• Segmentation Analysis and Insights
• Segmentation and CRM Integration
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⢠Data Management for CRM and Segmentation
• Data Collection and Cleaning
• Data Analysis and Reporting
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⢠Customer Relationship Building
• Customer Lifecycle Management
• Customer Retention and Loyalty
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⢠Ethics and Compliance in CRM and Segmentation
• Data Privacy and Security
• Legal and Ethical Considerations
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