Executive Development Programme CRM for Business Agility
-- ViewingNowThe Executive Development Programme in CRM for Business Agility equips learners with essential skills to navigate the rapidly changing business landscape. This certificate course emphasizes the importance of Customer Relationship Management (CRM) in enhancing business agility, enabling organizations to respond effectively to market shifts and customer needs.
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⢠Customer Relationship Management (CRM) Overview
⢠CRM Strategy for Business Agility
⢠Implementing CRM Systems for Improved Customer Engagement
⢠Data-Driven Decision Making in CRM
⢠CRM Analytics and Business Intelligence
⢠Sales Force Automation and CRM
⢠Marketing Automation and CRM
⢠CRM for Customer Service and Support
⢠Social CRM and Emerging Trends
⢠Measuring CRM Success and ROI
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