Certificate in EQ for Difficult Conversations
-- ViewingNowThe Certificate in EQ for Difficult Conversations is a comprehensive course designed to equip learners with the essential skills needed to navigate challenging interactions in the workplace. This course emphasizes the importance of emotional intelligence (EQ) in enhancing communication, resolving conflicts, and building strong relationships.
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⢠Understanding Emotional Intelligence (EQ)
⢠Identifying Your Emotions
⢠Emotional Self-Awareness
⢠Developing Emotional Self-Regulation Skills
⢠Effective Communication in Difficult Conversations
⢠Managing Conflict during Challenging Discussions
⢠Empathy and Perspective-Taking
⢠Active Listening and Non-Verbal Communication
⢠Building Resilience for Tough Interactions
⢠Best Practices for Difficult Conversations' Follow-Up
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