Professional Certificate in Customer Retention & Acquisition
-- ViewingNowThe Professional Certificate in Customer Retention & Acquisition is a crucial course designed to empower professionals with essential skills for boosting business growth. This program highlights the importance of keeping existing customers satisfied while attracting new ones, thereby maximizing profitability.
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⢠Understanding Customer Retention and Acquisition: definitions, importance, and strategies
⢠Customer Lifetime Value (CLV): calculating and maximizing
⢠Customer Segmentation: strategies and best practices
⢠Personalization and Customization in Customer Retention and Acquisition
⢠Customer Experience Management (CEM): improving customer satisfaction and loyalty
⢠Data Analysis for Customer Retention and Acquisition: tools and techniques
⢠Customer Feedback and Complaint Handling: effectively managing customer feedback
⢠Multi-Channel Marketing: integrating online and offline channels for customer engagement
⢠Customer Retention and Acquisition Metrics: measuring and tracking success
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