Global Certificate in CX Analytics & Data Strategy
-- ViewingNowThe Global Certificate in CX Analytics & Data Strategy is a comprehensive course designed to meet the growing industry demand for experts who can leverage data-driven insights to enhance customer experience (CX). This certificate course emphasizes the importance of combining data analytics and strategy to drive successful business outcomes, particularly in the realm of customer experience.
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⢠Introduction to Customer Experience (CX) Analytics
⢠Data Collection Methods for CX Analytics
⢠Data Analysis Techniques in CX
⢠Customer Segmentation and Profiling
⢠Metrics and KPIs in CX Analytics
⢠Data Visualization and Reporting for CX Insights
⢠CX Strategy Development and Implementation
⢠Machine Learning and AI in CX Analytics
⢠Ethics and Privacy in CX Data Strategy
⢠Continuous Improvement and Optimization in CX
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