Global Certificate in SLA & IT Governance Frameworks
-- ViewingNowThe Global Certificate in SLA & IT Governance Frameworks is a comprehensive course that equips learners with essential skills for managing service level agreements (SLAs) and IT governance frameworks. This course is critical for professionals in the IT industry, as it provides a deep understanding of best practices in IT service management, enabling organizations to optimize service delivery and achieve their business objectives.
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โข Introduction to Service Level Agreements (SLAs)
โข Types of SLAs: Customer-Based, Service-Based, Multi-Level SLAs
โข Key Components of SLAs: Service Description, Service Levels, Service Credits
โข IT Governance Frameworks: COBIT, ITIL, ISO/IEC 20000
โข Aligning SLAs with IT Governance Frameworks
โข Best Practices for SLA & IT Governance Frameworks
โข Monitoring & Reporting on SLAs
โข Legal & Compliance Considerations for SLAs & IT Governance Frameworks
โข Case Studies: Successful Implementations of SLAs & IT Governance Frameworks
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