Global Certificate in Active Listening for Enhanced Sales Results
-- ViewingNowThe Global Certificate in Active Listening for Enhanced Sales Results is a comprehensive course designed to empower sales professionals with the essential skill of active listening. This certification program highlights the importance of attentive communication in building strong customer relationships, which in turn, boost sales performance.
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โข Introduction to Active Listening: Understanding the basics of active listening, its importance, and benefits in a sales context.
โข Key Elements of Active Listening: Exploring the essential components of active listening, such as body language, eye contact, and verbal cues.
โข Overcoming Barriers to Active Listening: Identifying common obstacles that can hinder effective listening and practical strategies to overcome them.
โข Active Listening Techniques for Sales: Learning specific techniques, like mirroring, summarizing, and paraphrasing, to enhance sales results.
โข Building Rapport through Active Listening: Developing trust and rapport with customers by demonstrating empathy, understanding, and a genuine interest in their needs.
โข Listening for Buying Signals: Recognizing and interpreting verbal and non-verbal cues that indicate a customer's readiness to buy.
โข Handling Customer Objections with Active Listening: Utilizing active listening skills to address and overcome customer objections and concerns.
โข Closing Sales through Active Listening: Applying active listening techniques to effectively close sales and ensure customer satisfaction.
โข Follow-up Strategies for Active Listening: Implementing effective follow-up strategies to maintain customer relationships and ensure long-term success.
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