Professional Certificate in Service Analytics for Impact
-- ViewingNowThe Professional Certificate in Service Analytics for Impact is a comprehensive course designed to equip learners with essential skills for career advancement in the service analytics industry. This program emphasizes the importance of data-driven decision-making and provides hands-on experience with the latest tools and techniques used in service analytics.
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โข Unit 1: Introduction to Service Analytics
โข Unit 2: Data Analysis for Service Improvement
โข Unit 3: Metrics and Measurements in Service Operations
โข Unit 4: Customer Experience Analytics
โข Unit 5: Process Mining and Optimization
โข Unit 6: Predictive Analytics in Service Management
โข Unit 7: Data Visualization and Communication
โข Unit 8: Service Analytics Tools and Software
โข Unit 9: Change Management and Implementation
โข Unit 10: Ethics and Data Privacy in Service Analytics
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