Masterclass Certificate in Service Desk Feedback and Innovation
-- ViewingNowThe Masterclass Certificate in Service Desk Feedback and Innovation is a comprehensive course that emphasizes the importance of customer feedback in driving service desk innovation. This certification equips learners with essential skills to analyze feedback, identify trends, and create data-driven strategies for continuous service improvement.
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โข Service Desk Feedback Fundamentals
โข Gathering & Analyzing Service Desk Data
โข Identifying Service Desk Improvement Opportunities
โข Designing & Implementing Service Desk Innovations
โข User Experience (UX) in Service Desk
โข Service Desk Metrics & Key Performance Indicators (KPIs)
โข Continual Service Improvement (CSI) & Service Desk
โข Change Management & Service Desk Innovation br>
โข Customer Satisfaction (CSAT) & Service Desk Feedback
โข Tools & Techniques for Service Desk Feedback & Innovation
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