Executive Development Programme in Transforming the Service Desk
-- ViewingNowThe Executive Development Programme in Transforming the Service Desk is a certificate course designed to provide professionals with the essential skills to lead and optimize service desk operations. With the rapid growth of technology and business services, there is an increasing industry demand for skilled service desk managers who can drive operational efficiency and improve customer experiences.
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โข Transforming the Service Desk: An Overview
โข Service Desk Metrics: Measuring Success and Driving Improvement
โข Leveraging ITILยฎ 4 Best Practices in Service Desk Transformation
โข Implementing AI and Automation in the Service Desk
โข Building a Customer-Centric Service Desk Culture
โข Developing Effective Communication and Collaboration Skills for Service Desk Teams
โข Managing Change and Incident Management in the Service Desk
โข Integrating Security Practices into Service Desk Operations
โข Continual Service Improvement (CSI) in the Service Desk
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