Executive Development Programme in Retail Performance Metrics Analysis
-- ViewingNowThe Executive Development Programme in Retail Performance Metrics Analysis is a certificate course designed to empower professionals with the essential skills to analyze, interpret, and leverage retail performance metrics for data-driven decision-making. This programme is crucial in today's retail landscape, where businesses demand data-savvy leaders who can drive growth and optimize performance.
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โข Retail Performance Metrics Overview: Understanding Key Performance Indicators (KPIs), sales metrics, and customer service metrics.
โข Financial Metrics Analysis: Gross margin return on investment (GMROI), sales per square foot, and inventory turnover.
โข Sales Metrics Analysis: Sales by product category, sales by day/time, and sales trend analysis.
โข Customer Service Metrics Analysis: Customer satisfaction scores, Net Promoter Score (NPS), and customer retention rate.
โข Inventory Management Metrics Analysis: Stock turnover, stockout rate, and stock aging analysis.
โข Marketing Metrics Analysis: Marketing ROI, customer acquisition cost, and customer lifetime value.
โข Human Resources Metrics Analysis: Employee turnover rate, employee productivity, and employee engagement score.
โข Benchmarking and Best Practices: Comparing performance metrics with industry leaders and implementing best practices.
โข Data Visualization and Reporting: Creating and interpreting data visualizations and performance reports for executive decision-making.
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