Global Certificate in Text Analytics for Support Innovation
-- ViewingNowThe Global Certificate in Text Analytics for Support Innovation is a comprehensive course that emphasizes the importance of data-driven decision-making in customer support. This certification equips learners with essential skills in text analytics, natural language processing, and machine learning, enabling them to drive innovation and improve customer satisfaction in support functions.
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โข Introduction to Text Analytics
โข Natural Language Processing (NLP) Techniques
โข Data Preprocessing for Text Analytics
โข Machine Learning Algorithms in Text Analytics
โข Text Analytics for Customer Support
โข Sentiment Analysis and Opinion Mining
โข Topic Modeling and Text Summarization
โข Text Analytics Tools and Software
โข Ethics and Privacy in Text Analytics
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