Certificate in Service Analytics for Smarter Outcomes
-- ViewingNowThe Certificate in Service Analytics for Smarter Outcomes course is a comprehensive program designed to equip learners with essential skills for career advancement in the data-driven service industry. This course emphasizes the importance of data-driven decision-making, providing learners with a solid foundation in service analytics and its application in various industries.
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โข Unit 1: Introduction to Service Analytics
โข Unit 2: Data Analysis for Service Improvement
โข Unit 3: Service Metrics and KPIs
โข Unit 4: Customer Experience Analytics
โข Unit 5: Process Mining and Optimization
โข Unit 6: Predictive Analytics in Service Management
โข Unit 7: Data Visualization for Service Analytics
โข Unit 8: Change Management and Implementation in Service Analytics
โข Unit 9: Ethical Considerations in Service Analytics
โข Unit 10: Best Practices in Service Analytics for Smarter Outcomes
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