Professional Certificate in Customer Behavior for SaaS
-- ViewingNowThe Professional Certificate in Customer Behavior for SaaS is a comprehensive course designed to help learners understand and analyze customer behavior in the Software as a Service (SaaS) industry. This course highlights the importance of customer behavior analysis in making informed business decisions, enhancing customer experience, and driving SaaS product development.
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โข Understanding Customer Behavior in SaaS
โข Customer Segmentation for SaaS
โข Customer Lifetime Value (CLTV) & Customer Acquisition Cost (CAC)
โข Psychological Factors in Customer Behavior
โข Analyzing Customer Feedback for SaaS
โข Customer Journey Mapping in SaaS
โข Retention Strategies for SaaS
โข Churn Reduction & Win-back Strategies
โข Measuring & Improving Customer Satisfaction (CSAT & NPS)
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