Certificate in Feedback & Customer Satisfaction
-- ViewingNowThe Certificate in Feedback & Customer Satisfaction is a comprehensive course designed to empower professionals with critical skills in customer service. In today's customer-centric world, understanding and responding to customer feedback is vital for business growth and success.
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โข Understanding Feedback & Customer Satisfaction: This unit will cover the basics of feedback and customer satisfaction, including their importance in business success.
โข Collecting Customer Feedback: This unit will focus on effective methods for gathering customer feedback, such as surveys, interviews, and focus groups.
โข Analyzing Customer Feedback: This unit will teach participants how to interpret and analyze customer feedback to identify trends, patterns, and areas for improvement.
โข Improving Customer Satisfaction: This unit will cover strategies for improving customer satisfaction, including communication, problem-solving, and follow-up.
โข Measuring Customer Satisfaction: This unit will explore different methods for measuring customer satisfaction, such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
โข Customer Satisfaction & Business Performance: This unit will examine the relationship between customer satisfaction and business performance, including how satisfied customers can lead to increased revenue and loyalty.
โข Handling Customer Complaints: This unit will cover best practices for handling customer complaints, including how to de-escalate tense situations and turn negative experiences into positive ones.
โข Creating a Customer-Centric Culture: This unit will focus on building a culture that prioritizes the customer experience, including how to empower employees to make decisions that benefit the customer.
โข Implementing a Feedback & Customer Satisfaction Program: This unit will cover the steps for implementing a successful feedback and customer satisfaction program, including planning, execution, and evaluation.
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