Professional Certificate in Social Media Crisis Management: Building Trust
-- ViewingNowThe Professional Certificate in Social Media Crisis Management: Building Trust is a vital course for professionals seeking to excel in the digital marketing industry. This certificate program focuses on teaching learners how to effectively manage social media crises, a critical skill as businesses increasingly rely on social media platforms to engage with customers.
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โข Unit 1: Introduction to Social Media Crisis Management
โข Unit 2: Building Trust through Effective Communication
โข Unit 3: Social Media Listening and Monitoring: Early Crisis Detection
โข Unit 4: Creating a Social Media Crisis Management Plan
โข Unit 5: Implementing a Crisis Response Strategy
โข Unit 6: Social Media Policy and Training
โข Unit 7: Stakeholder Management during a Crisis
โข Unit 8: Rebuilding Trust Post-Crisis: Best Practices
โข Unit 9: Case Studies: Successful Social Media Crisis Management
โข Unit 10: Future Trends: Preparing for Emerging Social Media Crises
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