Masterclass Certificate in Social Listening for Crisis Management
-- ViewingNowThe Masterclass Certificate in Social Listening for Crisis Management is a comprehensive course that equips learners with the essential skills to monitor, analyze, and manage crises in the digital landscape. This program highlights the importance of social listening in identifying potential threats, mitigating reputational damage, and maintaining brand integrity.
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โข Introduction to Social Listening for Crisis Management
โข Understanding Social Media Monitoring Tools
โข Identifying Key Crisis Indicators through Social Listening
โข Establishing a Social Listening Framework for Crisis Management
โข Analyzing and Interpreting Social Listening Data
โข Real-time Crisis Monitoring and Response Strategy
โข Stakeholder Communication during Crisis Management
โข Case Studies: Successful Social Listening in Crisis Management
โข Ethical Considerations in Social Listening for Crisis Management
โข Final Project: Developing a Social Listening Plan for Crisis Management
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