Global Certificate in Brand Image and Customer Journey Mapping
-- ViewingNowThe Global Certificate in Brand Image and Customer Journey Mapping is a comprehensive course designed to equip learners with essential skills to enhance brand image and optimize the customer journey. This course is crucial in today's business landscape, where customer experience is a key differentiator.
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Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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Unit 1: Introduction to Brand Image and Customer Journey Mapping
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Unit 2: Understanding Brand Identity and Positioning
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Unit 3: Customer Personas and Segmentation
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Unit 4: The Customer Journey: Stages and Touchpoints
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Unit 5: Analyzing the Customer Experience (CX)
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Unit 6: Mapping the Customer Journey
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Unit 7: Measuring and Quantifying Customer Journey Maps
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Unit 8: Improving Brand Image through Customer Journey Optimization
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Unit 9: Digital Tools for Brand Image and Customer Journey Mapping
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Unit 10: Case Studies: Successful Brand Image and Customer Journey Mapping Implementations
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