Certificate in Social Media Customer Service Fundamentals
-- ViewingNowThe Certificate in Social Media Customer Service Fundamentals is a vital course designed to meet the growing industry demand for experts who can manage social media customer service effectively. With the rapid growth of digital communication, businesses increasingly rely on social media to engage with customers, handle complaints, and build brand loyalty.
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โข Understanding Social Media Customer Service
โข Setting Up Social Media Customer Service Channels
โข Developing a Social Media Customer Service Strategy
โข Monitoring and Measuring Social Media Customer Service
โข Effective Communication in Social Media Customer Service
โข Handling Customer Complaints and Negative Feedback on Social Media
โข Building Relationships through Social Media Customer Service
โข Social Media Customer Service Tools and Platforms
โข Legal and Ethical Considerations in Social Media Customer Service
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