Certificate in Smart Interviewing for Customer Service
-- ViewingNowThe Certificate in Smart Interviewing for Customer Service is a comprehensive course designed to enhance your interviewing skills in a customer service setting. This program emphasizes the importance of effective communication, problem-solving, and emotional intelligence in customer interactions.
2,090+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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โข Effective Communication: Understanding the importance of clear and concise communication in customer service interactions. Learn how to active listen, ask open-ended questions, and provide clear and concise responses.
โข Handling Customer Complaints: Techniques for managing customer complaints, including empathy, problem-solving, and conflict resolution. Learn how to de-escalate tense situations and turn negative experiences into positive ones.
โข Product and Service Knowledge: The importance of having a deep understanding of the products and services being offered. Learn how to quickly find and communicate accurate information to customers.
โข Handling Difficult Customers: Strategies for managing difficult customers, including those who are angry, rude, or unreasonable. Learn how to maintain professionalism and composure in challenging situations.
โข Sales Techniques for Customer Service: Understanding the role of customer service in sales and how to identify opportunities to upsell and cross-sell. Learn how to effectively communicate the benefits of additional products and services.
โข Time Management for Customer Service: Techniques for managing time effectively in customer service interactions, including prioritization, multitasking, and organization.
โข Empathy and Emotional Intelligence: The importance of empathy and emotional intelligence in customer service. Learn how to understand and respond to customer emotions and build rapport and trust.
โข Adaptability in Customer Service: The ability to adapt to changing customer needs and situations. Learn how to think on your feet and provide personalized and effective solutions.
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