Certificate in CX Analytics and Competitive Analysis
-- ViewingNowThe Certificate in CX Analytics and Competitive Analysis is a comprehensive course designed to equip learners with essential skills in customer experience (CX) analytics and competitive analysis. With the increasing emphasis on customer-centric approaches in today's business landscape, the demand for professionals with expertise in CX analytics is on the rise.
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โข Introduction to Customer Experience (CX) Analytics
โข Understanding Customer Journey Mapping
โข Metrics and Measurement in CX Analytics
โข Data Analysis Tools and Techniques
โข Competitive Analysis: Gathering and Analyzing Competitor Intelligence
โข Utilizing Customer Feedback in CX and Competitive Analysis
โข Visualizing CX and Competitive Analysis Data
โข CX Analytics Best Practices and Case Studies
โข Ethical Considerations in CX and Competitive Analysis
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