Professional Certificate in Streamlined Customer Service Interviewing
-- ViewingNowThe Professional Certificate in Streamlined Customer Service Interviewing is a crucial course designed to enhance the skills of customer service professionals. In today's competitive industry, businesses demand exceptional customer service skills to ensure customer satisfaction and loyalty.
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โข Unit 1: Introduction to Streamlined Customer Service Interviewing
โข Unit 2: Understanding Customer Service and its Importance
โข Unit 3: The Role of Interviewing in Customer Service
โข Unit 4: Preparing for Customer Service Interviews
โข Unit 5: Essential Interviewing Techniques for Customer Service
โข Unit 6: Active Listening and Effective Communication in Customer Service Interviews
โข Unit 7: Handling Difficult Interview Situations in Customer Service
โข Unit 8: Evaluating Customer Service Candidates
โข Unit 9: Onboarding and Training Customer Service Representatives
โข Unit 10: Continuous Improvement in Customer Service Interviewing
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