Masterclass Certificate in Communication for Conflict Mediation
-- ViewingNowThe Masterclass Certificate in Communication for Conflict Mediation is a comprehensive course designed to equip learners with essential skills for resolving disputes and managing conflicts. This course highlights the importance of effective communication in mediation, empowering learners to facilitate positive dialogue and foster understanding in challenging situations.
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โข Communication Fundamentals for Conflict Mediation
โข Understanding Conflict: Types and Causes
โข Active Listening and Empathy in Mediation
โข Effective Questioning and Clarification Techniques
โข Persuasion and Influence in Conflict Resolution
โข Cross-Cultural Communication in Mediation
โข Conflict Mediation Ethics and Professional Standards
โข Negotiation and Problem-Solving Strategies
โข Difficult Personalities and Conflict Management
โข Mastering the Art of Delivering Tough Feedback
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